First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Bauer-Holm Household
Magnus Bauer · HENRY · $140K · Vanguard
Off TrackHigh riskAdvisor: Samir Patel · Ops: Sarah K.
Experience score
44/100
90-Day EngagementDay 91 / target 60 · overdue
Journey type
Planning-Only
Next milestone
Advance to 6-Month Review
Due
2026-04-11
Marketing sequence
Welcome — Digital Low-Touch
Started
2026-02-19
Notes
Advance to 6-Month Review blocked — see exceptions. Advisor outreach overdue 31d.
Recommended next actions
- 1.Verify funding source; confirm ABA/account #; offer wire alternative.Critical · failed funding · due 2026-05-14 · Ops: Sarah K.
- 2.Verify funding source; confirm ABA/account #; offer wire alternative.High · failed funding · due 2026-05-02 · Ops: Sarah K.
Calendar & work orchestration
Tier CAt-Risk1Y
Upcoming events (1)
4:30 PM
25m
Client Check-In·Samir Patel
At-Risk
Open work (0)
No open tasks for this household.
Milestones
- Signed2026-02-21
- KYC completed2026-02-27
- Accounts opened2026-03-01
- Transfer initiated2026-03-07
- Funded2026-03-15
- Welcome call2026-03-11
- First plan delivered2026-03-18
- 30-day review2026-03-29
- 6-month review
- 12-month review
Recent touchpoints
Overdue · 2
- 90-day review meetingmeeting · Advisor · goal: Confirm planning progressManual2026-02-08
- Nurture — life eventscontent drip · Marketing · goal: Keep household engagedAutomated2026-02-09
Scheduled · 1
- 6-month review meetingmeeting · Advisor · goal: Re-confirm goals + plan deltaManual2026-02-21
Completed · 8
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2025-11-22
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2025-11-21
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2025-12-04
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2025-12-20
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-01-03
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomatedDone 2025-12-31
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybridDone 2026-01-13
- Welcome calladvisor call · Advisor · goal: Walk through portalManualDone 2026-01-14
All exceptions for this household
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.