First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Schmidt-Lee Household
Hannah Schmidt · HENRY · $221K · Vanguard
On TrackMedium riskAdvisor: Jordan Ellis · Ops: Marcus Trent
Experience score
89/100
30-Day ActivationDay 27 / target 30
Journey type
New Client
Next milestone
Advance to 90-Day Engagement
Due
2026-05-15
Marketing sequence
Welcome — Digital Low-Touch
Started
2026-02-01
Notes
On cadence. Advance to 90-Day Engagement due 2026-05-15.
Calendar & work orchestration
Tier C1Y
Next best actionServiceMedium
Run Roth conversion analysis
Model conversion across remaining tax-bracket window. (Schmidt-Lee Household) · due 2026-08-15 · owner Jordan Ellis
Upcoming events (3)
9:30 AM
45m
Prospect Consult·Jordan Ellis·prep needed
1Y
1:30 PM
25m
Client Check-In·Jordan Ellis
1Y
10:30 AM
30m
Retention Outreach·Jordan Ellis
1Y
Open work (1)
+95d
Planning Action
Model conversion across remaining tax-bracket window. (Schmidt-Lee Household)
1Y
Milestones
- Signed2026-02-03
- KYC completed2026-02-06
- Accounts opened2026-02-09
- Transfer initiated2026-02-17
- Funded2026-02-28
- Welcome call2026-02-23
- First plan delivered2026-03-05
- 30-day review2026-03-05
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 5
- First plan deliverymeeting · Advisor · goal: Walk through first planManual2026-04-11
- Education drip — basicscontent drip · Marketing · goal: Drive portal engagementAutomated2026-04-14
- Quarterly review prepemail · Ops · goal: Send agenda + portfolio snapshotHybrid2026-04-25
- 90-day review meetingmeeting · Advisor · goal: Confirm planning progressManual2026-04-27
- Nurture — life eventscontent drip · Marketing · goal: Keep household engagedAutomated2026-04-29
Completed · 8
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-02-06
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-02-05
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-02-23
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-03-05
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-03-19
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomatedDone 2026-03-22
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybridDone 2026-04-02
- Welcome calladvisor call · Advisor · goal: Walk through portalManualDone 2026-04-06
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.