First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Brennan Household
Maeve Brennan · HENRY · $145K · Vanguard
On TrackMedium riskAdvisor: Samir Patel · Ops: Jamal O.
Experience score
91/100
6-Month ReviewDay 88 / target 90
Journey type
Transfer + Planning
Next milestone
Advance to 12-Month Review / Renewal
Due
2026-05-14
Marketing sequence
Welcome — HENRY Growth
Started
2026-01-15
Notes
On cadence. Advance to 12-Month Review / Renewal due 2026-05-14.
Calendar & work orchestration
Tier C1Y
Next best actionServiceLow
Build review packet
Pull portfolio snapshot, plan deltas, and prior meeting notes. (Brennan Household) · due 2026-06-06 · owner Samir Patel
Upcoming events (0)
No scheduled meetings.
Open work (1)
+25d
Review Prep
Pull portfolio snapshot, plan deltas, and prior meeting notes. (Brennan Household)
1Y
Milestones
- Signed2026-01-17
- KYC completed2026-01-19
- Accounts opened2026-01-22
- Transfer initiated2026-01-29
- Funded2026-02-11
- Welcome call2026-02-04
- First plan delivered2026-02-14
- 30-day review2026-02-15
- 6-month reviewcompleted
- 12-month review
Recent touchpoints
Scheduled · 2
- Annual review meetingmeeting · Advisor · goal: Annual planning + renewal signalManual2026-02-24
- Retention nurtureemail · Marketing · goal: Retention reinforcementAutomated2026-02-24
Completed · 8
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2025-11-08
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2025-11-12
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2025-11-24
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2025-12-08
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2025-12-24
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomatedDone 2025-12-23
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybridDone 2026-01-07
- Welcome calladvisor call · Advisor · goal: Walk through portalManualDone 2026-01-04
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.