First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Petersen Trust
Ana Petersen · HENRY · $162K · Fidelity
On TrackMedium riskAdvisor: Diana Volkov · Ops: Marcus Trent
Experience score
85/100
KYC / Account SetupDay 7 / target 7
Journey type
Planning-Only
Next milestone
Advance to Transfer / Funding In Progress
Due
2026-05-12
Marketing sequence
Welcome — HENRY Growth
Started
2025-07-11
Notes
On cadence. Advance to Transfer / Funding In Progress due 2026-05-12.
Calendar & work orchestration
Tier C1Y
Next best actionServiceHigh
Run Roth conversion analysis
Model conversion across remaining tax-bracket window. (Petersen Trust) · due 2026-05-03 · owner Diana Volkov
Upcoming events (0)
No scheduled meetings.
Recent completed
- 2026-05-09 · Review Meeting · Completed
Open work (3)
1 overdue-9d
Planning Action
Model conversion across remaining tax-bracket window. (Petersen Trust)
1Y9d
+8d
Task
Tailor proposal deck and pricing schedule. (Petersen Trust)
1Y
+22d
Task
Confirm next meeting and pre-read. (Petersen Trust)
1Y
Milestones
- Signed2025-07-13
- KYC completed2025-07-20
- Accounts opened2025-07-22
- Transfer initiated2025-07-20
- Funded
- Welcome call
- First plan delivered
- 30-day review
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 2
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybrid2026-05-16
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomated2026-05-19
Completed · 4
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-04-07
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-04-12
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-04-25
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-05-05
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.