First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Karpov & Co.
Yara Karpov · Mass Affluent · $597K · Fidelity
On TrackMedium riskAdvisor: Eva Lindgren · Ops: Sarah K.
Experience score
91/100
Transfer / Funding In ProgressDay 11 / target 14
Journey type
New Client
Next milestone
Advance to Funded
Due
2026-05-15
Marketing sequence
Welcome — Mass Affluent
Started
2026-02-01
Notes
On cadence. Advance to Funded due 2026-05-15.
Calendar & work orchestration
Tier C1Y
Next best actionServiceMedium
White-glove personal touch
Personal note or call — relationship maintenance. (Karpov & Co.) · due 2026-05-27 · owner Eva Lindgren
Upcoming events (1)
8:30 AM
45m
Prospect Consult·Eva Lindgren·prep needed
1Y
Recent completed
- 2026-05-06 · Client Check-In · Completed
- 2026-05-05 · Review Meeting · Completed
Open work (2)
+15d
Service Outreach
Personal note or call — relationship maintenance. (Karpov & Co.)
1Y
+75d
Review Prep
Pull portfolio snapshot, plan deltas, and prior meeting notes. (Karpov & Co.)
1Y
Milestones
- Signed2026-02-03
- KYC completed2026-02-10
- Accounts opened2026-02-08
- Transfer initiated2026-02-10
- Funded
- Welcome call
- First plan delivered
- 30-day review
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 3
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomated2026-04-28
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybrid2026-05-13
- Welcome calladvisor call · Advisor · goal: Walk through portalManual2026-05-12
Completed · 5
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-03-20
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-03-21
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-04-07
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-04-21
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-05-02
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.