First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Ueno Family
Juno Ueno · HENRY · $352K · Vanguard
On TrackMedium riskAdvisor: Diana Volkov · Ops: Sarah K.
Experience score
94/100
SignedDay 2 / target 2
Journey type
Transfer + Planning
Next milestone
Advance to Onboarding Started
Due
2026-05-12
Marketing sequence
Welcome — HENRY Growth
Started
2025-10-13
Notes
On cadence. Advance to Onboarding Started due 2026-05-12.
Calendar & work orchestration
Tier C1Y
Next best actionGrowthHigh
Send proposal to prospect
Tailor proposal deck and pricing schedule. (Ueno Family) · due 2026-05-07 · owner Diana Volkov
Upcoming events (1)
12:30 PM
60m
Review Meeting·Diana Volkov·prep needed
1Y
Open work (1)
1 overdue-5d
Task
Tailor proposal deck and pricing schedule. (Ueno Family)
1Y5d
Milestones
- Signed2025-10-15
- KYC completed2025-10-18
- Accounts opened2025-10-22
- Transfer initiated2025-10-28
- Funded
- Welcome call
- First plan delivered
- 30-day review
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 1
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybrid2026-05-23
Completed · 2
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-05-10
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-05-11
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.