First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Dahl Trust
Anders Dahl · HENRY · $138K · Pershing
On TrackLow riskAdvisor: Samir Patel · Ops: Jamal O.
Experience score
92/100
30-Day ActivationDay 19 / target 30
Journey type
Transfer + Planning
Next milestone
Advance to 90-Day Engagement
Due
2026-05-23
Marketing sequence
Welcome — Mass Affluent
Started
2025-12-13
Notes
On cadence. Advance to 90-Day Engagement due 2026-05-23.
Calendar & work orchestration
Tier C Next best actionServiceLow
Build review packet
Pull portfolio snapshot, plan deltas, and prior meeting notes. (Dahl Trust) · due 2026-05-27 · owner Samir Patel
Upcoming events (1)
4:00 PM
25m
Client Check-In·Samir Patel
1Y
Open work (1)
+15d
Review Prep
Pull portfolio snapshot, plan deltas, and prior meeting notes. (Dahl Trust)
1Y
Milestones
- Signed2025-12-15
- KYC completed2025-12-19
- Accounts opened2025-12-20
- Transfer initiated2025-12-27
- Funded2026-01-05
- Welcome call2025-12-29
- First plan delivered2026-01-09
- 30-day review2026-01-13
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 5
- First plan deliverymeeting · Advisor · goal: Walk through first planManual2026-04-23
- Education drip — basicscontent drip · Marketing · goal: Drive portal engagementAutomated2026-04-19
- Quarterly review prepemail · Ops · goal: Send agenda + portfolio snapshotHybrid2026-05-03
- 90-day review meetingmeeting · Advisor · goal: Confirm planning progressManual2026-05-03
- Nurture — life eventscontent drip · Marketing · goal: Keep household engagedAutomated2026-05-07
Completed · 8
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-02-15
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-02-15
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-03-03
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-03-12
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-03-28
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomatedDone 2026-03-29
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybridDone 2026-04-14
- Welcome calladvisor call · Advisor · goal: Walk through portalManualDone 2026-04-09
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.