First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Whittaker & Co.
Yara Whittaker · Mass Affluent · $503K · Schwab
On TrackLow riskAdvisor: Aisha Okafor · Ops: Marcus Trent
Experience score
93/100
Transfer / Funding In ProgressDay 6 / target 14
Journey type
New Client
Next milestone
Advance to Funded
Due
2026-05-20
Marketing sequence
Welcome — Digital Low-Touch
Started
2026-01-04
Notes
On cadence. Advance to Funded due 2026-05-20.
Calendar & work orchestration
Tier C Next best actionOperationsLow
Update CRM with meeting outcome
Log notes and next steps in CRM. (Whittaker & Co.) · due 2026-05-12 · owner Aisha Okafor
Upcoming events (2)
8:30 AM
60m
Review Meeting·Aisha Okafor·prep needed
1Y
5:00 PM
45m
Prospect Consult·Aisha Okafor·prep needed
1Y
Open work (3)
today
Reminder
Log notes and next steps in CRM. (Whittaker & Co.)
1Y
+2d
Review Prep
Pull portfolio snapshot, plan deltas, and prior meeting notes. (Whittaker & Co.)
1Y
+21d
Review Prep
Pull portfolio snapshot, plan deltas, and prior meeting notes. (Whittaker & Co.)
1Y
Milestones
- Signed2026-01-06
- KYC completed2026-01-09
- Accounts opened2026-01-16
- Transfer initiated2026-01-22
- Funded
- Welcome call
- First plan delivered
- 30-day review
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 3
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomated2026-05-02
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybrid2026-05-17
- Welcome calladvisor call · Advisor · goal: Walk through portalManual2026-05-16
Completed · 5
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-03-25
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-03-26
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-04-10
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-04-27
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-05-08
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.