First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Karpov Trust
Zane Karpov · HENRY · $277K · Vanguard
On TrackLow riskAdvisor: Samir Patel · Ops: Lena Park
Experience score
94/100
Transfer / Funding In ProgressDay 5 / target 14
Journey type
Planning-Only
Next milestone
Advance to Funded
Due
2026-05-21
Marketing sequence
Welcome — Mass Affluent
Started
2025-12-21
Notes
On cadence. Advance to Funded due 2026-05-21.
Calendar & work orchestration
Tier C Next best actionOperationsLow
Confirm calendar holds
Confirm calendar invitations and pre-reads sent. (Karpov Trust) · due 2026-05-12 · owner Samir Patel
Upcoming events (1)
1:00 PM
60m
Review Meeting·Samir Patel·prep needed
1Y
Open work (1)
today
Reminder
Confirm calendar invitations and pre-reads sent. (Karpov Trust)
1Y
Milestones
- Signed2025-12-23
- KYC completed2025-12-28
- Accounts opened2025-12-30
- Transfer initiated2026-01-02
- Funded
- Welcome call
- First plan delivered
- 30-day review
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 3
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomated2026-05-04
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybrid2026-05-17
- Welcome calladvisor call · Advisor · goal: Walk through portalManual2026-05-17
Completed · 5
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-03-29
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-03-29
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-04-14
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-04-27
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-05-08
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.