First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Brandt Trust
Wren Brandt · HENRY · $270K · Vanguard
On TrackMedium riskAdvisor: Priya Raman · Ops: Jamal O.
Experience score
93/100
90-Day EngagementDay 55 / target 60
Journey type
New Client
Next milestone
Advance to 6-Month Review
Due
2026-05-17
Marketing sequence
Welcome — HENRY Growth
Started
2025-07-10
Notes
On cadence. Advance to 6-Month Review due 2026-05-17.
Calendar & work orchestration
Tier C1Y
Next best actionServiceMedium
Quarterly check-in note
Send personal note + market context. (Brandt Trust) · due 2026-05-07 · owner Priya Raman
Upcoming events (1)
12:00 PM
30m
Retention Outreach·Priya Raman
1Y
Open work (1)
1 overdue-5d
Service Outreach
Send personal note + market context. (Brandt Trust)
1Y5d
Milestones
- Signed2025-07-12
- KYC completed2025-07-14
- Accounts opened2025-07-20
- Transfer initiated2025-07-26
- Funded2025-08-02
- Welcome call2025-08-03
- First plan delivered2025-08-04
- 30-day review2025-08-16
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 1
- 6-month review meetingmeeting · Advisor · goal: Re-confirm goals + plan deltaManual2026-03-28
Completed · 8
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2025-12-24
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2025-12-24
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-01-12
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-01-25
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-02-06
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomatedDone 2026-02-06
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybridDone 2026-02-18
- Welcome calladvisor call · Advisor · goal: Walk through portalManualDone 2026-02-18
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.