First-Year ProgramService expectation: Advisor touch within 60 days · review within 120 days
Karpov Trust
Xio Karpov · Mass Affluent · $932K · Pershing
On TrackLow riskAdvisor: Aisha Okafor · Ops: Sarah K.
Experience score
90/100
90-Day EngagementDay 8 / target 60
Journey type
Planning-Only
Next milestone
Advance to 6-Month Review
Due
2026-07-03
Marketing sequence
Welcome — HENRY Growth
Started
2025-12-23
Notes
On cadence. Advance to 6-Month Review due 2026-07-03.
Calendar & work orchestration
Tier B Next best actionOperationsLow
Update CRM with meeting outcome
Log notes and next steps in CRM. (Karpov Trust) · due 2026-06-07 · owner Aisha Okafor
Upcoming events (1)
2:30 PM
45m
Prospect Consult·Aisha Okafor·prep needed
1Y
Open work (1)
+26d
Reminder
Log notes and next steps in CRM. (Karpov Trust)
1Y
Milestones
- Signed2025-12-25
- KYC completed2026-01-01
- Accounts opened2026-01-04
- Transfer initiated2026-01-03
- Funded2026-01-19
- Welcome call2026-01-12
- First plan delivered2026-01-19
- 30-day review2026-01-23
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 2
- Quarterly review prepemail · Ops · goal: Send agenda + portfolio snapshotHybrid2026-04-30
- 6-month review meetingmeeting · Advisor · goal: Re-confirm goals + plan deltaManual2026-05-18
Completed · 8
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-02-14
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-02-10
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-02-27
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-03-14
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-03-25
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomatedDone 2026-03-28
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybridDone 2026-04-10
- Welcome calladvisor call · Advisor · goal: Walk through portalManualDone 2026-04-11
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.