First-Year ProgramService expectation: Digital cadence + advisor touch on milestone events
Ivers Family
Uma Ivers · Mass Affluent · $737K · Fidelity
On TrackLow riskAdvisor: Priya Raman · Ops: Lena Park
Experience score
83/100
Transfer / Funding In ProgressDay 7 / target 14
Journey type
Planning-Only
Next milestone
Advance to Funded
Due
2026-05-19
Marketing sequence
Welcome — Mass Affluent
Started
2025-10-02
Notes
On cadence. Advance to Funded due 2026-05-19.
Calendar & work orchestration
Tier C Next best actionGrowthMedium
Schedule prospect follow-up
Confirm next meeting and pre-read. (Ivers Family) · due 2026-05-03 · owner Priya Raman
Upcoming events (1)
5:00 PM
60m
Review Meeting·Priya Raman·prep needed
1Y
Open work (2)
1 overdue-9d
Task
Confirm next meeting and pre-read. (Ivers Family)
1Y9d
+31d
Review Prep
Pull portfolio snapshot, plan deltas, and prior meeting notes. (Ivers Family)
1Y
Milestones
- Signed2025-10-04
- KYC completed2025-10-09
- Accounts opened2025-10-11
- Transfer initiated2025-10-15
- Funded
- Welcome call
- First plan delivered
- 30-day review
- 6-month review
- 12-month review
Recent touchpoints
Scheduled · 2
- Allocation complete emailemail · Advisor · goal: Confirm trade-to-targetHybrid2026-05-16
- Welcome calladvisor call · Advisor · goal: Walk through portalManual2026-05-15
Completed · 6
- Welcome emailemail · Marketing · goal: Set expectations for first 30 daysAutomatedDone 2026-03-25
- Advisor welcome calladvisor call · Advisor · goal: Build rapport, confirm goalsManualDone 2026-03-28
- Kickoff ops taskops task · Ops · goal: Open kickoff checklistHybridDone 2026-04-12
- KYC document requestemail · Ops · goal: Collect KYC and trusted contactAutomatedDone 2026-04-21
- Transfer status updateemail · Ops · goal: Communicate ACAT statusHybridDone 2026-05-05
- Funding nudge SMSSMS · Ops · goal: Prompt funding actionAutomatedDone 2026-05-06
Household journey brief
Synthesize the journey, surface risks, and draft the next advisor touch.