Garza Family

Camila Garza · Mass Affluent · $901K · Schwab

On TrackMedium riskAdvisor: Marcus Chen · Ops: Sarah K.

Experience score

95/100

Transfer / Funding In ProgressDay 13 / target 14

Journey type

Digital Low-Touch

Next milestone

Advance to Funded

Due

2026-05-13

Marketing sequence

Welcome — HNW Transfer

Started

2026-01-05

Notes

On cadence. Advance to Funded due 2026-05-13.

Calendar & work orchestration

Tier B

Service expectation: Advisor touch within 60 days · review within 120 days

Next best actionComplianceHigh

Resolve stalled transfer

Open custodian ticket; confirm ABA and account number. (Garza Family) · due 2026-05-15 · owner Marcus Chen

Upcoming events (1)

8:30 AM

45m

White-Glove Touch·Marcus Chen·prep needed

Open work (2)

+3d

Exception

Open custodian ticket; confirm ABA and account number. (Garza Family)

+11d

Document Collection

Collect KYC documentComplianceMediumTier B

Resend DocuSign for missing KYC artifact and confirm receipt. (Garza Family)

Scheduled · 4

Transfer status update
email · Ops · goal: Communicate ACAT status
Hybrid2026-04-25
Funding nudge SMS
SMS · Ops · goal: Prompt funding action
Automated2026-04-27
Allocation complete email
email · Advisor · goal: Confirm trade-to-target
Hybrid2026-05-10
Welcome call
advisor call · Advisor · goal: Walk through portal
Manual2026-05-12

Completed · 4

Welcome email
email · Marketing · goal: Set expectations for first 30 days
AutomatedDone 2026-03-20
Advisor welcome call
advisor call · Advisor · goal: Build rapport, confirm goals
ManualDone 2026-03-18
Kickoff ops task
ops task · Ops · goal: Open kickoff checklist
HybridDone 2026-04-06
KYC document request
email · Ops · goal: Collect KYC and trusted contact
AutomatedDone 2026-04-18

Synthesize the journey, surface risks, and draft the next advisor touch.