Exception Triage

Operational exceptions blocking the first-year experience. Sorted by severity, then due date.

All types missing documents stalled transfer overdue contact low engagement failed funding review overdue

Triage queue analyst

Prioritize today's top exceptions, recommend owners and next steps.

Severity

Type

Household

Tier / risk

Owner

Due / age

Critical
stalled transfer
Walsh Household
Tier C
At-Risk1Y
Samir Patel
due 2026-05-09
opened 6d ago
AI recommendation: Contact custodian transfer ops; verify ACAT title match; offer phone walkthrough.· service expectation: Digital cadence + advisor touch on milestone events
Critical
stalled transfer
Petersen Household
Tier C
At-Risk1Y
Lena Park
due 2026-05-12
opened 5d ago
AI recommendation: Contact custodian transfer ops; verify ACAT title match; offer phone walkthrough.· service expectation: Digital cadence + advisor touch on milestone events
Critical
stalled transfer
Iwasaki Household
Tier B
At-Risk1Y
Lena Park
due 2026-05-17
opened 2d ago
AI recommendation: Contact custodian transfer ops; verify ACAT title match; offer phone walkthrough.· service expectation: Advisor touch within 60 days · review within 120 days
High
stalled transfer
Mendoza Family
Tier C
At-Risk1Y
Lena Park
due 2026-05-02
opened 15d ago
AI recommendation: Contact custodian transfer ops; verify ACAT title match; offer phone walkthrough.· service expectation: Digital cadence + advisor touch on milestone events