Exception Triage
Operational exceptions blocking the first-year experience. Sorted by severity, then due date.
Triage queue analyst
Prioritize today's top exceptions, recommend owners and next steps.
Severity
Type
Household
Tier / risk
Owner
Due / age
- Criticalfailed fundingTanaka FamilyTier AWGAt-Risk1YJordan Ellisdue 2026-05-04opened 11d agoAI recommendation: Walk household through portal wire flow live; confirm bank cutoff times.· service expectation: Personal advisor touch ≤14d · proactive outreach on any signal
- Criticalfailed fundingAlbrecht FamilyTier CAt-Risk1YLiam O'Briendue 2026-05-05opened 13d agoAI recommendation: Verify funding source; reconfirm ABA / account number and offer wire alternative.· service expectation: Digital cadence + advisor touch on milestone events
- Criticalfailed fundingFalk HouseholdTier CAt-Risk1YJordan Ellisdue 2026-05-06opened 10d agoAI recommendation: Re-issue funding instructions with a custodian-branded packet to reduce confusion.· service expectation: Digital cadence + advisor touch on milestone events
- Criticalstalled transferWalsh HouseholdTier CAt-Risk1YSamir Pateldue 2026-05-09opened 6d agoAI recommendation: Switch from full ACAT to partial transfer to release funded portion now.· service expectation: Digital cadence + advisor touch on milestone events
- Criticalfailed fundingMendoza FamilyTier CAt-Risk1YLena Parkdue 2026-05-09opened 7d agoAI recommendation: Re-issue funding instructions with a custodian-branded packet to reduce confusion.· service expectation: Digital cadence + advisor touch on milestone events
- Criticalstalled transferPetersen HouseholdTier CAt-Risk1YLena Parkdue 2026-05-12opened 5d agoAI recommendation: Switch from full ACAT to partial transfer to release funded portion now.· service expectation: Digital cadence + advisor touch on milestone events
- Criticalfailed fundingLarsen-Holm HouseholdTier CAt-Risk1YSamir Pateldue 2026-05-14opened 2d agoAI recommendation: Re-issue funding instructions with a custodian-branded packet to reduce confusion.· service expectation: Digital cadence + advisor touch on milestone events
- Criticalstalled transferIwasaki HouseholdTier BAt-Risk1YLena Parkdue 2026-05-17opened 2d agoAI recommendation: Confirm originating-firm contact and offer a three-way call to unblock.· service expectation: Advisor touch within 60 days · review within 120 days
- Highfailed fundingLarsen-Holm HouseholdTier CAt-Risk1YSarah K.due 2026-05-02opened 17d agoAI recommendation: Verify funding source; reconfirm ABA / account number and offer wire alternative.· service expectation: Digital cadence + advisor touch on milestone events
- Highstalled transferMendoza FamilyTier CAt-Risk1YLena Parkdue 2026-05-02opened 15d agoAI recommendation: Confirm originating-firm contact and offer a three-way call to unblock.· service expectation: Digital cadence + advisor touch on milestone events
- Highmissing documentsNakamura HouseholdTier BAt-Risk1YSamir Pateldue 2026-05-05opened 15d agoAI recommendation: Call to confirm the right signer; offer to walk through the packet live.· service expectation: Advisor touch within 60 days · review within 120 days
- Highmissing documentsHoffmann Family OfficeTier AWGAt-Risk1YPriya Ramandue 2026-05-05opened 11d agoAI recommendation: Re-send DocuSign with a personal note; escalate to advisor if no response in 48h.· service expectation: Personal advisor touch ≤14d · proactive outreach on any signal
- Highreview overdueFalk HouseholdTier CAt-Risk1YMarcus Trentdue 2026-05-07opened 10d agoAI recommendation: Offer a 30-min focused review on the household's top open planning item.· service expectation: Digital cadence + advisor touch on milestone events
- Highfailed fundingNakamura HouseholdTier BAt-Risk1YSamir Pateldue 2026-05-08opened 13d agoAI recommendation: Verify funding source; reconfirm ABA / account number and offer wire alternative.· service expectation: Advisor touch within 60 days · review within 120 days
- Highmissing documentsTanaka FamilyTier AWGAt-Risk1YJordan Ellisdue 2026-05-09opened 12d agoAI recommendation: Re-send DocuSign with a personal note; escalate to advisor if no response in 48h.· service expectation: Personal advisor touch ≤14d · proactive outreach on any signal
- Highmissing documentsFalk HouseholdTier CAt-Risk1YSamir Pateldue 2026-05-18opened 3d agoAI recommendation: Call to confirm the right signer; offer to walk through the packet live.· service expectation: Digital cadence + advisor touch on milestone events
- Highoverdue contactAlbrecht FamilyTier CAt-Risk1YLena Parkdue 2026-05-20opened 2d agoAI recommendation: Send a personal video note today; calendar invite to follow within 48h.· service expectation: Digital cadence + advisor touch on milestone events
- Mediummissing documentsFalk HouseholdTier CAt-Risk1YJordan Ellisdue 2026-05-03opened 14d agoAI recommendation: Bundle remaining forms into a single envelope to reduce dropoff.· service expectation: Digital cadence + advisor touch on milestone events
- Mediummissing documentsBauer HouseholdTier CAt-Risk1YMarcus Trentdue 2026-05-04opened 11d agoAI recommendation: Bundle remaining forms into a single envelope to reduce dropoff.· service expectation: Digital cadence + advisor touch on milestone events
- Mediumreview overdueJoly TrustTier AWGAt-Risk1YMarcus Trentdue 2026-05-04opened 18d agoAI recommendation: Bundle with the next service touchpoint and send a single combined invite.· service expectation: Personal advisor touch ≤14d · proactive outreach on any signal
- Mediummissing documentsGreco HouseholdTier BAt-Risk1YDiana Volkovdue 2026-05-05opened 11d agoAI recommendation: Call to confirm the right signer; offer to walk through the packet live.· service expectation: Advisor touch within 60 days · review within 120 days
- Mediummissing documentsBauer HouseholdTier CAt-Risk1YMarcus Trentdue 2026-05-06opened 14d agoAI recommendation: Bundle remaining forms into a single envelope to reduce dropoff.· service expectation: Digital cadence + advisor touch on milestone events
- Mediumlow engagementZhao HouseholdTier CAt-Risk1YLena Parkdue 2026-05-06opened 14d agoAI recommendation: Switch nurture cadence to monthly digest and add a relationship check-in call.· service expectation: Digital cadence + advisor touch on milestone events
- Mediummissing documentsReyes TrustTier AWGAt-Risk1YMarcus Trentdue 2026-05-13opened 2d agoAI recommendation: Re-send DocuSign with a personal note; escalate to advisor if no response in 48h.· service expectation: Personal advisor touch ≤14d · proactive outreach on any signal