Exception Triage
Operational exceptions blocking the first-year experience. Sorted by severity, then due date.
Triage queue analyst
Prioritize today's top exceptions, recommend owners and next steps.
Severity
Type
Household
Tier / risk
Owner
Due / age
- Highfailed fundingBauer-Holm HouseholdTier CAt-Risk1YSarah K.due 2026-05-02opened 17d agoAI recommendation: Verify funding source; confirm ABA/account #; offer wire alternative.· service expectation: Digital cadence + advisor touch on milestone events
- Highstalled transferMendoza FamilyTier CAt-Risk1YLena Parkdue 2026-05-02opened 15d agoAI recommendation: Contact custodian transfer ops; verify ACAT title match; offer phone walkthrough.· service expectation: Digital cadence + advisor touch on milestone events
- Highmissing documentsNakamura HouseholdTier BAt-Risk1YSamir Pateldue 2026-05-05opened 15d agoAI recommendation: Re-send DocuSign with personal note; escalate to advisor if no response in 48h.· service expectation: Advisor touch within 60 days · review within 120 days
- Highmissing documentsHoffmann Family OfficeTier AWGAt-Risk1YPriya Ramandue 2026-05-05opened 11d agoAI recommendation: Re-send DocuSign with personal note; escalate to advisor if no response in 48h.· service expectation: Personal advisor touch ≤14d · proactive outreach on any signal
- Highreview overdueFalk HouseholdTier CAt-Risk1YMarcus Trentdue 2026-05-07opened 10d agoAI recommendation: Book review within 5 business days; auto-pre-populate agenda from portal.· service expectation: Digital cadence + advisor touch on milestone events
- Highfailed fundingNakamura HouseholdTier BAt-Risk1YSamir Pateldue 2026-05-08opened 13d agoAI recommendation: Verify funding source; confirm ABA/account #; offer wire alternative.· service expectation: Advisor touch within 60 days · review within 120 days
- Highmissing documentsTanaka FamilyTier AWGAt-Risk1YJordan Ellisdue 2026-05-09opened 12d agoAI recommendation: Re-send DocuSign with personal note; escalate to advisor if no response in 48h.· service expectation: Personal advisor touch ≤14d · proactive outreach on any signal
- Highmissing documentsFalk HouseholdTier CAt-Risk1YSamir Pateldue 2026-05-18opened 3d agoAI recommendation: Re-send DocuSign with personal note; escalate to advisor if no response in 48h.· service expectation: Digital cadence + advisor touch on milestone events
- Highoverdue contactAlbrecht FamilyTier CAt-Risk1YLena Parkdue 2026-05-20opened 2d agoAI recommendation: Schedule advisor call within 24h; send proactive update via portal.· service expectation: Digital cadence + advisor touch on milestone events