AdvisorCommand
Digital wealth ops
First-Year Program

Falk Household

Viktor Falk · HENRY · $262K · Fidelity

Off TrackHigh riskAdvisor: Jordan Ellis · Ops: Lena Park
Experience score
40/100
SignedDay 3 / target 2 · overdue
Journey type
Transfer + Planning
Next milestone
Advance to Onboarding Started
Due
2026-05-11
Marketing sequence
Welcome — Mass Affluent
Started
2025-09-25
Notes
Advance to Onboarding Started blocked — see exceptions. Advisor outreach overdue 1d.

Recommended next actions

  1. 1.
    Re-issue funding instructions with a custodian-branded packet to reduce confusion.
    Critical · failed funding · due 2026-05-06 · Ops: Lena Park
    See recover list (Off Track) →Open household →
  2. 2.
    Bundle remaining forms into a single envelope to reduce dropoff.
    Medium · missing documents · due 2026-05-03 · Ops: Lena Park
    See recover list (At Risk) →Open household →

Calendar & work orchestration

Tier C
At-Risk1Y
Service expectation: Digital cadence + advisor touch on milestone events
Next best actionServiceHigh
Update first plan
Refresh financial plan with latest income and goal inputs. (Falk Household) · due 2026-05-29 · owner Jordan Ellis
Upcoming events (0)

No scheduled meetings.

Open work (3)
+17d
Planning Action
Update first planServiceHighTier C
Refresh financial plan with latest income and goal inputs. (Falk Household)
At-Risk
+57d
Planning Action
Run Roth conversion analysisServiceHighTier C
Model conversion across remaining tax-bracket window. (Falk Household)
At-Risk
+31d
Exception
Account opening edge caseOperationsHighTier C
Automated KYC raised a trust-titling exception. Advisor resolves account structure with custodian. (Falk Household)
At-Risk

Milestones

  • Signed2025-09-27
  • KYC completed2025-09-29
  • Accounts opened2025-10-08
  • Transfer initiated2025-10-04
  • Funded
  • Welcome call
  • First plan delivered
  • 30-day review
  • 6-month review
  • 12-month review

Recent touchpoints

Scheduled · 1
  • Kickoff ops task
    ops task · Ops · goal: Open kickoff checklist
    Hybrid2026-05-23
Completed · 2
  • Welcome email
    email · Marketing · goal: Set expectations for first 30 days
    AutomatedDone 2026-05-10
  • Advisor welcome call
    advisor call · Advisor · goal: Build rapport, confirm goals
    ManualDone 2026-05-12

All exceptions for this household

Criticalfailed funding
Falk Household · owner: Jordan Ellis · opened 10d ago
due 2026-05-06
Mediummissing documents
Falk Household · owner: Jordan Ellis · opened 14d ago
due 2026-05-03

Household journey brief

Synthesize the journey, surface risks, and draft the next advisor touch.