AdvisorCommand
Digital wealth ops
Universal Brain

Search the Wealth Business Brain

Households, advisors, workflows, SOPs, and pipeline — answered with sources.

Operations

Ops Dashboard

Digital wealth growth, onboarding throughput, advisor capacity, and retention in one console — with AI that flags the bottleneck and recommends the next move.

Digital wealth growth

The business, in eight numbers.

Funnel conversion, funded households & assets, onboarding throughput, servicing capacity, and retention — each tile drills into the underlying view.

Lead → Consult
26%
Funnel conversion
+2 pts vs prior 30d
Consult → Signed
56%
Consultation close rate
-1 pt vs prior 30d
Signed → Funded
26%
ACAT + funding throughput
-3 pts vs prior 30d
Funded households MTD
5
New funded relationships
+1 vs last month
Funded assets MTD
$2.10M
Net new funded AUM
+30% vs last month
Signed → Funded cycle
21d
Median onboarding cycle
+2d vs prior 30d
Advisor servicing capacity
67
2 advisors overloaded
Within range
6-month retention
94%
Activated → retained @ 6mo
+1 pt QoQ
AI Dashboard Narrator
Quick summary across funnel, cohorts, and capacity
Filters: All · 30d
Segment
Window

Tap narrate for an AI read of today's ops: routing backlog, biggest task risks, capacity, and 2–3 next best actions for the week.

Work orchestration

Today across the firm — meetings, work, and priority

Open Advisor Workbench →Calendar →
Meetings today
14
Tasks due today
18
Overdue
22
White-glove (14d)
8
At-risk households
32
Growth follow-ups
27

Firm priority queue — top 8

View all →
  • 1
    Beneficiary update — confirm intent
    Engel Trust
    Compliance
    retention-critical · Tier A · white-glove
    Critical· 111
  • 2
    ACAT transfer in — advisor review
    Brandt & Co.
    Operations
    retention-critical · Tier A · white-glove
    Critical· 110
  • 3
    Onboarding Call · Hoffmann Family Office
    Hoffmann Family Office
    Service
    retention-critical · Tier A · white-glove
    Critical· 104
  • 4
    Onboarding stall — advisor follow-up
    Caldera Trust
    Operations
    retention-critical · Tier A · white-glove
    Critical· 104
  • 5
    Send proposal to prospect
    Eldridge Household
    Growth
    retention-critical · Tier A · white-glove
    Critical· 102
  • 6
    Client Check-In · Hoffmann Family Office
    Hoffmann Family Office
    Service
    retention-critical · Tier A · white-glove
    Critical· 98
  • 7
    Retention Outreach · Engel Trust
    Engel Trust
    Retention
    retention-critical · Tier A · white-glove
    Critical· 98
  • 8
    Retention Outreach · Joly Trust
    Joly Trust
    Retention
    retention-critical · Tier A · white-glove
    Critical· 94

Work mix

Growth 28Service 93Retention 9Compliance 35Operations 41

Operating model — work mix

Automated — throughput59 · 31%
Hybrid — funded conversion54 · 28%
Manual — judgment & escalations80 · 41%

Automation runs reminders, status polling, and data gathering. Hybrid covers ACAT transfers, beneficiary updates, Roth prep, and onboarding exceptions where advisor judgment closes the loop. Manual protects compliance-sensitive and high-touch work. 70 open tasks are delegatable to ops.

Work mix by workflow

How automation, hybrid, and manual work split across the workflows that move funded conversion and protect compliance.

AutomatedHybridManual
  • ACAT transfers
    20 tasks · 0% auto · 50% hybrid · 50% manual

    Automation polls status; advisor clears exceptions. Cuts signed-to-funded time.

  • Beneficiary updates
    10 tasks · 0% auto · 100% hybrid · 0% manual

    Pre-fill from CRM; advisor confirms intent before e-sign. Protects compliance.

  • Roth conversion prep
    22 tasks · 0% auto · 50% hybrid · 50% manual

    Auto-model tax brackets; advisor signs off. Lifts planning throughput in Q4.

  • Onboarding exceptions
    33 tasks · 0% auto · 100% hybrid · 0% manual

    Detect stalls and KYC edge cases; advisor unblocks. Recovers funded conversion.

  • Document collection & reminders
    30 tasks · 100% auto · 0% hybrid · 0% manual

    Fully automated chase + receipt confirmation. Increases throughput per advisor.

  • Reviews & follow-ups
    34 tasks · 50% auto · 21% hybrid · 29% manual

    Packets assembled automatically; advisor leads the conversation and recap.

Live Ops

Today's operating signal.

Segment
Window
Routing backlog
9
9.2M expected AUM unrouted
  • Organic content – Retirement articleMass Affluent
  • Organic content – Roth conversion guideMass Affluent
  • Paid ad – Student loansHENRY
Open funnel
Open tasks
113
Across 8 advisors
  • Liam O'Brien26 open
  • Priya Raman22 open
  • Samir Patel18 open
View capacity
Onboarding progress
4%
1 in onboarding · 37 active across advisors
Pipeline1/27 in onboarding
Open playbooks
Daily Ops Summary
Filters: All · 30d

Click generate for an AI-written paragraph covering the top routing backlog, biggest task risks, and next best actions — grounded in your current filters.

Visual Command Center

The numbers, in one glance.

Tap any bar or cell to drill in · swipe charts sideways · tap legend to expand

FunnelLeads → Clients
CapacityAdvisor capacity score
RetentionCohort retention heatmap (M0 → M12)
Ops Insights

Where to intervene this week.

Marketing

Q4 2025 HENRY cohort losing year-two retention

**Issue.** Q4 2025 HENRY – Student Loans Paid Social retained 24 of 39 funded households at 12 months — the weakest cohort on the board. **Next move.** Marketing launches a post-funding HENRY education stream within 30 days, paired with a quarterly advisor check-in cadence. **Impact.** Lifting year-two retention by 5 points recovers roughly $0.4M of recurring AUM.

Advisory

Liam O'Brien at high capacity — onboardings at risk

**Issue.** Liam O'Brien is carrying 108 households, 9 active onboardings, and 26 open tasks. **Next move.** Reroute new Tech Professionals & HENRY leads to Diana Volkov this week and shift two low-complexity reviews off Liam's book. **Impact.** Protects onboarding cycle time and the firm's funded-conversion SLA this quarter.

Product

Signed-to-funded conversion blocked by manual ACAT handling

**Issue.** Manual ACAT follow-up is the single largest step delay in onboarding, stalling funded conversion for 5+ days on partial transfers. **Next move.** Ship custodian status sync and a dedicated advisor exception queue in the next sprint. **Impact.** Cuts median signed-to-funded cycle time and recovers ~10% of stuck funded conversion.

Compliance

Annual ADV delivery window opens — backlog risk

**Issue.** Brochure distribution is due April 30 across the full household book; acknowledgement tracking is not yet staged. **Next move.** Compliance generates the eligible household list this week, queues acknowledgement tracking, and assigns exception handling before the deadline week. **Impact.** Avoids a week-of-deadline scramble and a deficiency finding on the next exam.